Privacy Policy

1. Introduction

Happy Drive Pvt Ltd ("we", "our", or "us") operates the Happy Drive mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. Please read this policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you register or use our App, we may collect the following personal information:

• Full name
• Phone number
• Date of birth
• Gender
• Address and location details (city/district)
• Profile photograph (if provided)

2.2 Booking & Transaction Information

We collect information related to your bookings and transactions, including:

• Booking details (dates, times, preferences)
• Payment information and transaction records
• Payment proof documents

2.3 Device & Usage Information

We may automatically collect certain information when you use the App, including:

• Device type, operating system, and version
• App usage data and interaction logs
• IP address
• Push notification tokens

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process and manage your bookings
• Facilitate communication between customers and trainers
• Process payments and maintain financial records
• Send booking confirmations, reminders, and updates via SMS or push notifications
• Provide customer support
• Improve our App and services
• Comply with legal obligations

4. Information Sharing & Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service delivery: Limited contact details shared between customers and assigned trainers to facilitate scheduled sessions.
• Service providers: With third-party vendors who assist us in operating the App (e.g., SMS gateways, payment processors, cloud hosting).
• Legal requirements: When required by law, regulation, or legal process.
• Business transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission, secure server infrastructure, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. If you request account deletion, we will delete or anonymize your data within a reasonable timeframe, except where retention is required by law.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Withdraw consent for data processing
• Object to or restrict certain processing activities

To exercise any of these rights, please contact us using the details provided below.

8. Account Deletion

You may request deletion of your account and personal data at any time through the App or by contacting us. Upon receiving your request, we will process the deletion within a reasonable period. Certain data may be retained as required by law or for legitimate business purposes (e.g., financial records, legal compliance).

9. Children's Privacy

Our App is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

10. Third-Party Services

Our App may contain links to or integrate with third-party services (e.g., payment gateways, map services). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the App after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: